MatchX 1701 ROOT password

no way to get ROOT password from EU Cloud. Upgrading Firmware: no results. Support Contacts: no answers. First of all the EU Cloud is always in “Connection Refused”; when we try to register the Gateway 1701 the password field is not present or show “NOT FOUND”. is there anyone who has a manual to flash OpenWRT or connect the gateway as a hard drive and crack the root password?